This policy is provided as general organisational information
for ROTA Foundation and may be updated as the Foundation's
services, processes and applicable requirements evolve.
Donation Refund Requests
If a donation has been made in error, a donor may contact ROTA Foundation through its official contact channels and provide the relevant transaction information.
Review
Any refund request will be reviewed according to the circumstances, available transaction records, applicable payment-provider requirements and applicable law.
Processing
Where a refund is approved, processing time may depend on the original payment method, banking system or payment service provider.
Incorrect or Unauthorised Transactions
If you believe a payment was made without your authorisation, contact your bank or payment provider promptly in addition to contacting ROTA Foundation.
Contact
Official contact information for donation-related enquiries will be maintained on the Contact and Donate pages of this website.